Friday, 2 May 2014

DVLA 3 year strategic plan . . .

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DVLA 3 year strategic plan

Cited at:
https://www.gov.uk/government/publications/dvla-3-year-strategic-plan

The DVLA strategic plan sets out the agency’s direction for the next 3 years.


Documents



PDF, 3.68MB, 29 pages

Detail

The strategic plan focuses on 4 key areas:

  • simpler licensing: simplify the policy and technology landscape to improve customer service, give a better result for the taxpayer and fee payers and make it easier for safer drivers to get on the road
  • excellent services: build seamless, lean, digital and physical services that exceed expectations and attract people to more cost-effective channels
  • new opportunities: use our assets to grow new revenue, efficiency and transactional opportunities across government
  • the best of DVLA: develop our capabilities as an important centre of excellence in licensing technology and identity assurance. Build a unique culture in Swansea, commercial, confident and focused on the customer
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